Responsible Gaming CC7 — Play Safe

CC7 believes that online gambling should be a fun form of entertainment — not a source of stress, debt, or personal problems. That is why we have placed responsible gaming as one of the core pillars of how we operate this platform for players in Malaysia.

Since the platform launched, cc7 has invested in developing self-control tools that allow players to manage their own gaming experience with full autonomy. We do not simply provide games — we provide an environment that helps players make smart, responsible decisions at all times.

Cc7's approach to responsible gaming covers four core pillars: prevention through easily accessible limits and controls, education through clear information and guidance, protection through exclusion tools and support, and early detection through a proactive player behaviour monitoring system.

We understand that not everyone can recognise on their own when gambling has started to have a negative impact. That is why the CC7 team is always ready to help — without judgment, without unnecessary questions — because our players' well-being is our priority.

CC7 provides a full set of self-control tools accessible directly from your account settings, with no need to contact customer support. All tools are designed to empower players to define their own boundaries and playing style.

One of the most effective responsible gaming steps is setting clear financial limits before you start playing. cc7 makes this easy with an intuitive settings interface — you can adjust your limits at any time from the account settings page.

Here is an example of how deposit limits can help you manage your gaming budget more effectively:

Important to note: when limits are lowered, the change takes effect immediately. Conversely, when limits are increased, a waiting period of 24 to 72 hours applies — this is a deliberate protective measure by cc7 to give you time to reconsider.

Sometimes the best course of action is to step away. CC7 offers two mechanisms for this — a temporary break and full self-exclusion — depending on your needs.

Temporary Break (Cool-off Period) lets you suspend access to the platform for a set period without permanently closing your account. Available options are a pause of 24 hours, 48 hours, seven days, or thirty days. During this period, you will not be able to log in, make deposits, or play any games. Withdrawal of your remaining balance remains available.

Self-Exclusion is a more drastic measure suited for players who feel that gaming has begun to seriously impact their lives. Once self-exclusion is activated:

• Your account will be fully blocked for the period you choose — 6 months, 1 year, or permanently.
• Any remaining balance will be processed for withdrawal to your registered account.
• CC7 will block any new account registration attempts using the same information.
• You will not receive any promotional communications from CC7 during the exclusion period.

Many people do not realise their gambling behaviour has become a problem until the negative effects are already apparent. Here are some early warning signs to watch out for — not to judge, but to help you act sooner:

• You play longer or spend more than you originally planned.
• You frequently think about gambling even while doing other things.
• You gamble to escape stress, anxiety, or personal problems.
• You try to win back money you have lost by continuing to play ("chasing losses").
• You hide your gambling activity from family members or friends.
• You borrow money or sell belongings to fund your gambling.
• You feel anxious, irritable, or stressed when you are unable to play.
• Your gambling activity begins to affect your work, relationships, or daily responsibilities.

If you recognise yourself in any of the signs above, this is not a moment for shame — it is a moment to act. Contact the CC7 support team or use the self-control tools available in your account right away.

Answer the following questions honestly. If you answer "yes" to three or more, we encourage you to speak with the CC7 support team or seek professional help.

The cc7 platform is exclusively for individuals aged 18 and above. This is not merely a policy — it is a legal and ethical commitment we uphold without compromise.

The protective measures implemented by cc7 include:

• Age verification during the new account registration process.
• A KYC process requiring valid identity documents before the first withdrawal.
• Immediate blocking of accounts suspected to be owned or used by underage individuals.
• A fraud detection system that monitors behavioural anomalies related to age.

If you are a parent or guardian concerned that a child or someone in your care may be accessing online gambling platforms, we encourage you to:

• Use parental control software on shared devices.
• Educate children about the risks of online gambling from an early age.
• Ensure that passwords and financial account information are not easily accessible to children.
• Report to the cc7 support team if you suspect an underage access violation.

Asking for help is the bravest and smartest step you can take. The cc7 support team is trained to assist players facing gambling-related challenges with empathy and without judgment.

If you need support regarding responsible gaming, you can reach us via:

• 24/7 Live Chat — the fastest method, with a response in under 3 minutes directly within the cc7 platform.
• Support Email — [email protected], replied within 1 to 2 business days.

When contacting the support team regarding responsible gaming, you may request the following:

• Activate deposit limits, loss limits, or session time limits.
• Activation of a temporary cool-off period or self-exclusion.
• Information on external support resources for gambling-related problems.
• Account closure for responsible gaming reasons.